Terms and conditions applicable to any purchase from Vitra Circle and to the purchase of used products.

Vitra Circle Store, Zaandam

Last update: March 2023

1.  SCOPE

The following terms and conditions apply to all purchases from our Circle Store located at Affuitenhal 10, 1505 RE Zaandam, the Netherlands (“Vitra Circle Store”) and to all purchases of used products through our website “zaandam.vitracircle.com” (“Website”). The terms and conditions apply between us, Vitra (Nederland) B.V., with registered office at Koivistokade 1, 1013 AC Amsterdam (“Vitra”, “us” or “we”) and the customer. The most recent version of these terms and conditions at the time of purchase applies, unless otherwise agreed in writing.

2.  PRESENTATION AND SUPPLY

The presentation of products in our Circle Store and on the Website does not constitute a legally binding offer, but a non-binding invitation to make a purchase offer.

Labelling errors cannot be ruled out and cannot be attributed to Vitra.

3.  PAYMENT

Payment for products must be made with Maestro (debit card). However, payment with Maestro (debit card) is based on the fulfilment of the agreement.

4.  RETENTION OF TITLE

We reserve ownership of the products until the customer has paid the purchase price in full.

5.  USED PRODUCTS

5.1 Used products are offered for sale in the way in which they are displayed. The age and condition of these products will be taken into account when setting the price. Vitra is liable to the customer for any hidden defect that exists when the product is transferred to the customer and that manifests itself within two years from this transfer. The customer must inform VITRA of the lack of conformity no later than 2 months after the day on which the customer discovered the defect. Notwithstanding this, the claims mentioned in Article 6 shall expire within the statutory periods. Used products will show signs of use. These signs of use do not constitute a defect.

6.  LIABILITY

VITRA is only responsible for the attributable non-performance of one or more contractual obligations, if the proper performance of the contract would in principle be possible. The non-performance of one or more contractual obligations will therefore not be regarded as a breach of contract insofar as this non-performance or delay is directly attributable to a case of force majeure. In this case, VITRA will inform the customer without delay. Dutch law on liability for defective products applies to all agreements between the customer and Vitra. However, if the damage was caused by both a defect in the product and by the fault of the claimant or the person who the claimant represents, VITRA cannot be held liable for this. For all other shortcomings, VITRA can only be held liable in case of intent, gross negligence on its part or on the part of its appointees or delegates.

7.  DATA PROTECTION

We collect, process or use personal data only within the framework of data protection legislation. For more information, please refer to our privacy policy, which the customer can consult at any time on our website, or request directly from us.

8.  APPLICABLE LAW AND TERRITORIAL JURISDICTION

Dutch law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a company, our registered office will determine the territorially competent court. However, if required, we will be free to sue the client-company at its place of business.